Choosing THC Vape material playbook

After-sales, replacements and reorders

Ordering THC vape is not difficult. Ordering THC vape that sell through without a return queue behind them is the part most buyers underestimate, and it is where we spend our time. We supply vape shop owners in European and North American markets with core lines that turn over predictably, and we keep the specification list short enough for your team to actually manage.

For private label accounts we hold the artwork files and the approval record. Rebranding a line eighteen months later is then a file update instead of a redesign.

Returns are handled as data, not as complaints. Every reported failure is logged by mode and by batch, and the pattern is reviewed monthly with the factory.

How orders move from factory to shelf

We ship from Shenzhen and Guangzhou: air express for samples and part loads, sea freight for volume. Typical production lead time is 15 working days after artwork approval, plus transit. We quote both routes so you can see the trade-off instead of guessing at it.

If you dropship, we can label cartons to your format and omit our documentation from the outer box. It is a small operational detail that decides whether your customer sees a supplier or a partner.

Batch consistency and why it matters

Leak complaints almost always trace back to one of three things: an over-torqued centre post, a seal that sat in a hot container, or a fill volume pushed past the design limit. We cap fill volume slightly below maximum for exactly that reason.

Battery safety is not a marketing line. Cells are matched by capacity and internal resistance before assembly, charging boards are checked for cut-off voltage, and any unit that fails the cut-off test never reaches packing.

• Artwork proof plus physical dummy for custom packaging
• Batch codes traceable from carton back to production date
• Cartons drop-tested and pallet-counted for clean freight
• Private label files archived for future rebrands
• Named account contact who has handled the product
• Seven-day defect reporting with replace-or-credit

Getting the documents right

Artwork approval is a two stage process: a digital proof for text and layout, then a physical dummy for colour and finish. Skipping the dummy is the single most common cause of a reprint.

We keep batch codes traceable from carton to production date. When a market authority asks for traceability, a supplier who cannot produce it in an hour becomes a liability very quickly.

Specification summary

None of this is complicated. It is just written down, which is more than most buyers get before they wire a deposit.

Frequently asked

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